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If you haven’t already visited our Crochet Shoppe, this Customer Service page is here to let you know our policies and procedures. We also want you to know that the customer comes first. We believe that our customers and web site visitors are the most important part of our business. Without you, we wouldn’t be here.
We want you to be 100% satisfied with any of the crochet merchandise you purchase from us, as well as your entire crochet experience on our web site. Our Customer Service e-mail address is always available for your comments.....good or bad. Contact us anytime and we’ll try to respond as quickly as possible.
RETURNS
If you ever feel that you need to return an item, please contact us at our temporary office number (757)258-1789, 11AM - 5PM (EST). If the voice mail answers, please leave a message with your name, phone number, and your problem. We will get back to you ASAP. All returns must be taken care of within 30 days of receipt of merchandise, but must be cleared through the office number above. Otherwise, contact us through our e-mail address CustomerService@CrochetAsylum.com . A second e-mail address is also available for your crochet how-to questions. We’d love to help you with your crochet catastrophes. (If we can.)
Please contact us for crochet help at Questions@CrochetAsylum.com. For any other e-mail address and our postal address, click on the Contact Us heading to the left or across the bottom of this page.
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